Frequently Asked Questions

Who Can Stay at IMD Guest House

Outpatients accompanied by their caregivers, and families and friends of patients receiving care at the following institutions:

      • Cancer Patients*
      • John H. Stroger Jr. Hospital of Cook County
      • Rush University Medical Center
      • University of Illinois Hospital & Health Sciences System

Not included in any of these groups? Please contact the Guest House at 312-996-1167 for information on our Pay As You Go program.

All guests wishing to stay at IMD Guest House MUST BE REFERRED by a hospital, doctor or social agent AND MEET ALL ELIGIBILITY REQUIREMENTS.

How can I stay at IMD Guest House
If you are interested in staying at IMD Guest House, please speak to your medical professional or social agent; or contact us, and we will send the required paperwork to your medical professional or social agent. Once we receive a referral from your hospital, doctor or social agent, we will contact you to make arrangements.

Due to our limited availability of rooms, only one room is allowed per patient. All guest rooms can sleep up to 4 adults.

*Patients receiving cancer care at any Chicago area hospital may be eligible to stay at IMD Guest House through the Editha House Foundation program.

What is IMD Guest House?

Our Mission
IMD Guest House provides the comforts of home and the care of community to outpatients and the families of patients who must seek treatment away from home through convenient and affordable temporary lodging.

IMD Guest House seeks to ease the burden of caring for a hospitalized loved one by offering clean, safe, affordable accommodations to patient families and outpatients. By giving proper care to our caregivers and outpatients, we help ensure that the patients themselves have the support they need to heal more quickly and completely.

IMD Guest House is conveniently located within walking distance of the Illinois Medical District’s world-class medical institutions, including Rush University Medical Center, John H. Stroger Jr. Hospital, University of Illinois Hospital and Health Sciences Systems and the Jesse Brown VA Medical Center.

Where is IMD Guest House located?

We are located on the campus of the University of Illinois at Chicago on the south side of Polk Street between Damen and Winchester Avenues

1933 W. Polk Street, SSR- 214
Chicago, Illinois 60612

Can I send a card or care package to a guest?

To help ensure your loved one is able to receive your card or package, please be sure your card or package is addressed as follows:

Guest Name
c/o IMD Guest House
1933 W. Polk Street,#214 (SSR Bldg.)
Chicago, IL 60612

If you are sending flowers, please call our office at 312-996-1167 for further instructions.

Can I send flowers to a guest?

If you would like to send flowers, please call our office at 312-996-1167 for further instructions.

How far are you from my hospital?

We are directly across the street from John H. Stroger Jr. Hospital of Cook County

We are within a short walk of the University of Illinois Hospital and Rush University Medical Center

We are about 10 miles from the University of Chicago Medical Center

We are about 5 miles from Northwestern Memorial Hospital

Please use an application such as google maps to determine exact distances:

Where should I park?

Temporary metered parking is located just south of the building entrance located at 809 S. Damen Avenue. The meters accept only quarters. Meters can be accessed through the service drive located immediately before Damen Avenue on the south side of the street and is market with a white gate that will go up when a vehicle pulls forward.

For more information about overnight parking, please go to Parking Information.

When can I check in?

You may check-in between 4 pm and midnight.

Front Desk Staff is available between 8 am and midnight daily.
In order to assure the comfort of all of our guests, please call our office at 312-996-1167 if you would like to request an early check-in.

Why do you require a copy of my driver’s license and credit card?

For security and verification of identity, a copy of your driver’s license and credit card must be placed on file.

Please contact the main office at 312-996-1167 to request a copy of your receipt be mailed to you after your stay or provide your email at check-in and an e-receipt will be sent.

What about security?

We are located on the campus of the University of Illinois at Chicago, with 24-hour on-premises security.

What do you mean by "affordable"?

Rates for IMD Guest House accommodations are determined and based on household income, size and length of stay. No patient is turned away from IMD Guest House because of inability to pay a nightly rate.

What is the relationship between IMD Guest House and the participating hospitals?

IMD Guest House has a cooperative partnership with Rush University Medical Center, University of Illinois Hospital and Health Sciences System, John H. Stroger Jr. Hospital of Cook County; and the Editha House Foundation, American Cancer Society and individual cancer treatment centers for guest referrals.

What is the relationship between IMD Guest House and the Illinois Medical District?

The Illinois Medical District Commission is a cooperative and supportive partner with IMD Guest House.

Is IMD Guest House a non-profit organization?

IMD Guest House Foundation is a registered non-profit 501(c)(3) organization. Contributions to IMD Guest House are tax-deductible to full extent of the law under IRS guidelines.

How can I help support IMD Guest House?

IMD Guest House can only achieve its mission of providing the comforts of home and the care of community for families with generous donations from indivdual donors.

Patients, veterans and their families come to IMD Guest House during a time of crisis and chaos in their lives. Relieving their worry about where to stay helps patients and their families focus on treatment. Your support is greatly appreciated by the patients and families you help. Every donation makes a difference! Thank you for your generosity.

If you would like to make a donation now, please click:

For more information about ways to support IMD Guest House, please visit our Ways to Give and Volunteer pages to learn more.

What if I am a visitor to the Illinois Medical District

If you are a visitor to the Illinois Medical District such as a student, doctor, or parent of a student, please contact UIC Campus Housing Guest Services for accommodations. More information can be found here.

It was SO nice to spend a couple nights in an apartment with accommodations rather than tripping over each other in a hospital room that is already full of equipment. It was a Godsend and we were so thankful.Since I’m so familiar with the IMD now, I know there is only 1 hotel and it is quite pricey and doesn’t usually fit in the budget even with the Rush discount. I’m sure we’ll be taking advantage of IMD Guest House accomodations in the future.
Thank you for what you do! We live in a “pressure cooker” world as it is and It is vital to those of us who need a place to decompress!

Wife of a Rush Patient

On behalf of myself and my family, we would like to thank you for making our stay comfortable. Without your facility we would have not been able to stay outside of the hospital room. I personally will be forever grateful.

Vicki

My sister, Lisa, was diagnosed with uterine cancer. The doctor suspected ovarian cancer as well. Lisa lives in Stillman Valley which is approximately 2 hours away. Lisa was referred to a doctor at the University of Illinois Hospital. Lisa was very apprehensive about having to be there alone. I traveled 14 hours from Auburn, AL to be with her. Lisa was having a terrible time finding affordable lodging near the hospital. Someone told her about IMD Guest House. It was a life saver. Not only are the rooms affordable, they are within walking distance of the hospital. . . thank you so much for caring enough about patients and family members to provide the service.

Allison & Lisa